Frequently asked questions

• Sightseeing & Attractions

  • What recreational and leisure facilities are provided onsite at The Donna Portals Hotel?

    Guests at the hotel can enjoy a sunbathing terrace, an outdoor pool, and a golf course.

• Wellness & Pool

  • What wellness options does this boutique property have?
    • Spa Facilities: a treatment room, a solarium, and a sauna, plus facials.
    • Hands-On Treatments: a head massage, a back massage, and a facial massage.
    • Spa Facilities: a spa and wellness centre, available for an additional fee.

• Location & Transportation

  • How can guests get around from the Donna Portals by public transport?

    Placa de Portals 1 bus stop is only 5 minutes' walk from the property.

  • How can guests travel to and from the airport?

    This 5-star hotel provides car hire service and area shuttle.

  • Where is the 5-star hotel located?
    • Location Score: this property is in Portals Nous, rated 9.4/10.
    • Strolling Distance: the centre of Portals Nous, 10 minutes on foot.
    • District: this accommodation is in an entertainment district.

• Check-in/Check-out & Policies

  • What is the check-in and check-out policy at the accommodation?
    • Arrival: check-in hours are from 15:00 to 23:59.
    • Early Arrival: early check-in is available.
  • What are the general policies at the hotel?
    • Accepted Methods: American Express, Mastercard, and Visa, plus other payment methods.
    • Flexible Rates: free cancellation options are offered.
    • Outdoor Smoking: designated smoking areas are provided at this property.
  • What taxes apply at this 5-star hotel?
    • Tax basis: 1 November - 30 April, EUR 1.10.
    • Tourist tax: applicable.
    • Exemptions: children under 16.

• Dining & Breakfast

  • What dining options are available at this accommodation and nearby?
    • The Venue: Donna, the à la carte restaurant at the 5-star hotel, specializes in Mediterranean cuisine.
    • Worth the Trip: Capfico Bar, a restaurant, is about 200 metres away.
  • What breakfast arrangements are in place for guests at this hotel?
    • Breakfast Style: buffet breakfast, served at the property.
    • Breakfast Inclusion: breakfast is included with the stay.

• Room & Bed Comfort

  • What in-room amenities does the 5-star Donna Portals provide?

    Every room features a writing desk and includes soundproof windows.

• Beach & Sports

  • What sports and fitness facilities are available at this hotel?

    A 24-hour fitness center is available alongside fitness classes.